Bee Clean guarentee
Frequently Asked Questions
  1. Are you insured?
  2. What can I do in my household to maintain my carpets?
  3. What is the IICRC? Is every cleaning company certified by them?
  4. How often should I have my carpets cleaned?
  5. I have both kids and pets in my household. How often should I have my carpets professionally cleaned?
  6. What can I do about pet odor in my home?
  7. What process do you use during your carpet cleaning?
  8. Why should I choose Bee Clean over any other carpet or floor cleaner
  9. Do you guarantee your work?
  10. Are you registered with the Better Business Bureau?
  11. Are your carpet cleaning processes and protection methods safe?
1. Are you insured?
Yes, we are fully insured!

2. What can I do in my household to maintain my carpets?
There are various things you can do to maintain your carpet’s condition. One of the main soil and allergen sources within every household enters from outside. Having welcome mats at every entrance, as well as a “no shoe policy” are your best bets for minimizing contaminants within your carpets. Regular vacuuming also is one of the best ways to prolong and enhance the life of your carpet. Finally, immediate spotting of spills and stains can prevent permanent damage and/or the dying of your carpets. However, use extreme caution when treating spills in the home; using too much or the wrong product can also dye your carpets (and remember, don’t rub the contaminant into the carpet—press down to remove it)!

3. What is the IICRC? Is every cleaning company certified by them?
The IICRC stands for the Institute of Inspection, Cleaning and Restoration Certification. Because our company is an IICRC certified firm, every technician at Bee Clean is required to participate in and successfully complete this highly accredited program. Through the IICRC professional training and education program, every participant acquires the proper skills and knowledge to clean carpets, tile and grout, upholstery, etc. (depending on the particular certification). Participants learn to do this through set standards and business practices which are also learned through the IICRC program. Not every company, especially in the carpet cleaning industry, is certified through the IICRC, so be sure to ask any cleaning company if they are certified before using their services.

4. How often should I have my carpets cleaned?
Most carpet retailers suggest having your carpet(s) professionally cleaned every 12 to 18 months. This is mainly to keep the warranty on your carpet, and without routine carpet cleaning, you may void your warranty (check with your manufacturer/retailer for further details).

5. I have both kids and pets in my household. How often should I have my carpets professionally cleaned?
The IICRC recommends consumers NOT wait until the carpet looks soiled because “significant soil accumulation at the base of carpet fibers occurs long before it becomes visible.” For “heavy soil” households, the IICRC recommends having your carpets cleaned every three to six months due to heavy ware and traffic.

6. What can I do about pet odor in my home?
What many of our customers do not realize is that pet problems can have a large impact on your carpeting. For example, pet urine can soak down onto the padding of your carpeting, which results in further bacteria growth, as well as an unbearable pet odor. Without the proper cleaning and treatment of pet odors and stains, the problem almost seems impossible to fix. At Bee Clean we offer a pet deodorizer treatment that will have your house smelling as if you never had pets! Also, if the pet odor returns after the treatment, we will come back to your household to fix the issue. Routine vacuum maintenance on your carpets and furniture to remove pet dander is also very helpful within your residence.

7. What process do you use during your carpet cleaning?
Using our 5-Step Carpet Cleaning Process, we 1.) inspect your carpets and floors for any special areas or spots of concern, 2.) vacuum your carpets, 3.) apply pretreatment and agitate the solution to lift soil from the base of your carpet, 4.) extract the soil through our truck-mounted, steam carpet cleaning, and finally 5.) “quick dry” your carpets using a state-of-the-art fan which dries your carpet within three to five hours.

8. Why should I choose Bee Clean over any other carpet or floor cleaner
In our industry, thousands of cleaning companies come and go every year. With this in mind, it is very difficult to find the “right” carpet cleaners. Read over The Bee Clean Difference, and you will see how Bee Clean Professional Carpet & Upholstery Cleaning stands out among all the rest!

9. Do you guarantee your work?
We offer a 100% Zero-Risk Guarantee and offer your money back if you are not completely satisfied with any of our services, including carpet cleaning, tile and grout, upholstery, et al. Our customer relationships and satisfaction are our top priorities, and we want to give you the best cleaning experience you can find from start to finish!

10. Are you registered with the Better Business Bureau?
Yes, as an accredited business we subscribe to the principles and standards of the Better Business Bureau.

11. Are your carpet cleaning processes and protection methods safe?
We use very safe solutions for our cleanings, which also are of the highest quality available in the carpet cleaning industry today.



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 Bee Clean, Inc. BBB Business Review